Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same unopened condition you received the item in with all original packaging. The corresponding order number must be supplied to enquire about returns and exchanges with us. You’ll also need the receipt or proof of purchase. Please choose products carefully as we do not accept returns for change of mind once the items have been opened or used.

The cost of return shipping is covered by ProAstroz Pty Limited only in the case of warranty-related issues, in all other cases the return shipping cost and logistics is to be born by the buyer (customer).

To start a return, you can contact us at info@proastroz.com.

Damages and issues
Any claims for damaged or faulty goods must be reported within 30 working days from reception (signature to the Post courier) of the item. Occasionally, and despite our best efforts to ensure the quality of all the products we supply, the product you receive may not work properly or could have a missing part. In the unlikely event this happens, please contact us. We will pay for the postage of the faulty item back to us for repair or replacement or will supply replacement/missing parts. If the item cannot be repaired a new replacement will be sent when possible or a full refund will be given. All returns will need to be accompanied by documentation and a valid RMA number in order to be processed (please contact us to obtain this reference). We reserve the right to refuse unauthorised returns. It is the buyer's (customer) responsibility to ensure the returned goods are delivered safely. We take no responsibility for goods lost in transit. We recommend you use a registered posting service that requires signature on delivery when returning goods to us. Returned goods must be shipped undamaged (where applicable) in their original, undamaged (where applicable) packaging.  Refunds are issued via the same channel as the original purchase: for instance if purchase was made through Paypal, the refund will be issued through Paypal to the same account we received the funds from.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@proastroz.com.